When I first connected to the Internet in 1995 it was a dial-up connection. I remember sitting on my couch waiting… and waiting… for a page to load and, when it finally popped up, I thought it was the most amazing thing in the world. I remember how irritated I was when someone picked up the phone and I lost my connection. Eventually, I upgraded to a DSL connection because I no longer had the patience for dial-up. Years went by where I was happy with the speed of my Internet connection.
Then, I switched my cable provider. Part of the deal was a free upgrade from 3 Mg to 10 Mg broadband speed. Cool. Since I often teach in a virtual classroom environment, I thought this would certainly protect me from a dropped session. I remember trying to log on to the new OnLive gaming platform to do some research for my class. (Yes, playing video games helps me be a better teacher!) When I got to the Internet connection verification step, OnLive notified me that my Internet connection was not fast enough. It had to be at least 5 Mg. Hm? I was supposed to have 10 Mgs and this should not be a problem.
I called my Internet provider to inquire about my broadband speed. After troubleshooting with a technician, I was told that they showed I should have 10 Mgs and the problem was on my end. This was unacceptable to me as I knew I wasn’t getting this. I found another tester on the FCC’s Website (www.broadband.gov). It showed that my speed was 1.8 Mg! What?!
I called the provider back and spoke to someone in Customer Service. They said there was a “miscommunication” and I should only be getting 3 Mg! Again – what?! I read my notes to the Customer Service rep and explained this was the only reason I changed my cable service. The rep put me on hold for a few minutes. Finally, he came back on the line and said “Yes, you should be getting 10 Mg.”
That was nine years ago. Today, my USP provider gives me up to 100 Mg for a few more dollars and I need every Mg. Not only do I stream movies and TV, but my cell phone, printer, iPad, two lap tops, and smart home devices are all wireless. When the internet goes down, my life stops. I have more to say about this, but I’ll stop here and circle back around another day.
Do you know how fast your Internet connection is and how much you are paying for it? Check out speedtest.org to test your connection. If you’re not getting what you pay for, call your ISP provider right away.
Until the next time…
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